1As a deputy Manager and a PROACTSCIPrUK instructor it is my duty

1-As a deputy Manager and a PROACT-SCIPr-UK instructor it is my duty to have effective communication skills and promote the use of communication throughout the service. Within my role I use my communication skills to liaise with outside healthcare professionals on behalf of our service users to ensure a duty of care is met and upheld, This can include Speaking to Dr’s about medication changes, Reading blood sugar levels to diabetic nurses to ensure that our service user is on the right amount of insulin required, reviewing abc charts as information to understand a clear and concise picture when it comes to behaviour or behaviour which challenges through the understanding that challenging behaviour is communication of an individual’s unmet needs.Other methods include leading by example by teaching staff new skills e.g supervisions, appraisals, team meetings and training sessions to encourage support workers to promote the service users social and intercommunity skills, whilst being empathetic, calm and professional when communicating with them verbally or non-verbally. 1.1-Within the service we have service users who have been identified with severe learning disabilities some which are non-verbal and use basic sign language. This information is documented within their care plans it is my job to assess and gain knowledge of an individual needs and wants by promoting and encouraging communication verbally, through sign language, picture cards and promoting choice. This needs to be reviewed regularly to meet the communicational needs of our service users Staff work within a big environment which means they are not always immediately available if needed this provides a big communication barrier when requiring that extra support. I provide and encourage Staff to have access to Supervisions, Appraisals, Team meetings and De-briefs. These are led by myself and the homes manager all of which are successful tools to share information, gain knowledge and even express feelings and to communicate for any extra support staff may or may not need. 1.2-I would support effective communication in my job role by listening to what individuals have to say, for an example i recently assesed two potential new service users, clear communication is very important as there is a lot of information which I need to receive as well as to give back to my manager and the staff team. For instance one of the service users is gluten intolerant and had i not communicated effectivley the result could of been dangerous. It is also important to put the service user at ease as any such formal or informal meeting can be intimidating and make them/ the individual feel uncomfortable and anxious when encountering somebody they are unfimiliar with. this tells us that non- verbal communication is just as important as verbal. This might be through the use of body language, facial expressions, gestures, touch, pictures, objects and other visual aids. It is very important to recognise what a person’s body language is saying especially during circumstances where you are unfimiliar with the individual. It is just as important to make sure my body language is percieved as non threatening, open and friendly to help reassure the individual.In my role as deputy manager it is important to have good communication skills in order to develop positive relationships with service users and their families, as well as with carers and other professionals. I use communication tools such as the telephone, text message, email and face to face opportunities. It is important to develop and use these tools as they can be key to help develop positive relationships with service users and their families along with developing positive relationships with colleagues and professionals.

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