Alusine JallohStudent Number: 43527010365DHS 1 PROMOTION IN CAREIdentify the different reasons people communicate? There’s a variety of different reasons people communicate. These include:People communicate for pleasureThey also communicate to be socialCommunication makes and retains relationshipsSome people want to ask questions or request informationOne can offer a choice to another; the other can provide advice, more could guide their listeners or give support or reassurance You may as well want to conceivably express a specific need, a potential desire or expose your outlook or preference to some subject.You could describe a feelingA communicator can share ideas or experiences Talk over an issue or discuss and debate over an issueIlluminate compassion or impel empathyWe communicate in order to give instructionsTo encourage/motivate/persuade My complete depiction for why communicating is vital is not comprehensively thorough but we essentially have to communicate.1.2 Explain how communication affects relationships in the work setting? Navigating the work environment can sometimes be a challenge if you are employed as part of a business or organization. Working with other people has many upsides: you have someone to socialize with, you have a team atmosphere, and your coworkers will have your back many times.Communication is the most important piece of having a successful work environment. That can be between two co-workers, between members of the team, between the higher-ups. Strong communication skills are an absolute must, no matter who you communicate with.1.3 Explain ways to manage challenging situations? It’s all too easy to jump to solution mode too soon when difficult situations occur. There may be a small number of times when it is absolutely necessary to act quickly,Your first step towards effective resolution to determine facts is noting the facts are verifiable, as opposed to hearsay or belief. If people make allegations or statements, ask for concrete details of what happened, and when. Sometimes you find that behind what’s being said is not much substance.Asking questions, especially the short powerful variety, are a great way to get to the core issue, rather than all the information that somebody is trying to offer you. Think of it a bit like an onion peel, each layer brings you closer to the core.Open questions are a much easier way to get to the heart of the matter. These are usually questions like:1. When did this issue arise?2. How did it impact on what you were trying to achieve?3. What would be an ideal outcome from your perspective?4. What options are there?5. How can we move forward?There is little point in asking big questions if you don’t listen carefully to what is being said.Most of the time we listen passively or not at all, either going on the defensive, or expressing our opinions.If you can listen consciously and pay attention to what’s being said and also the language of the body, listening will do a much better job.We all, if we are honest, automatically form some judgments. Though at the end of the day these may be right, don’t let pre-judgment get in the way of bringing out the real issues.The goal for you is to always stay professional. A simple measure of this is to ask yourself how you’d like to be handled if you’re not the boss or leader of a community that’s grieving.Just think about the long-term consequences for you and your future if you deal unprofessionally with a difficult situation.If you always seek to be respectful in your interactions with them, even on a difficult issue, people will respect you more.While this isn’t always possible, you should aim at finding solutions that don’t result in one party feeling they’ve lost while another has won. This could require some careful negotiation about what would be a good result for all those involved.Understand that you may have to be very straightforward in cases but make these the exception rather than the rule.It’s different in every case. While there might be some common ground, remember that a one-size fits all approach to difficult situations is unlikely. Adjust your approach to the situation accordingly.Good planning and preparation will help ensure you can adapt while dealing with the situation or problem.2.1 Demonstrate how to establish the communication and language needs, wishes and references of individuals in order to maximise the quality of the interaction.2.2 Describe the factors to consider when promoting effective communication? Environment- unpleasant backdrops can hinder communication. Think of such things as lighting, temperature, noise, seating etc.Basic needs – Likewise, if a person is unhappy because their basic needs are not being met, they may not be open to contact. Because they are, for example, hungry, tired, thirsty, etc.Language–Individuals must share a common language to communicate effectively with each other, so that each can be understood consensually. Interpreters may sometimes be required. Accents and dialects can make communication more difficult, as well as foreign words from jargon and slang. Other means of communication like sign language or Braille should be taken into considerationAttitude – Individuals may not want to speak if they feel their views are not being taken seriously or paid attention to. Active listening, compassion, empathy, non-judgmental nature and the use of techniques to minimize misunderstandings can all make a significant contribution to effective communication.2.3 Demonstrate a range of communication methods and styles to meet individual needs2.4 Demonstrate on how to respond to an individual’s reactions when communicating3.1 Explain how people from different backgrounds may use and/ or interpret communication methods in different ways? Eye contact is necessary in many cultures during conversation, but in China for example, if a young person looks directly into an adult’s eye, then it is deliberated to be rude. Different cultures may have different views on proper greetings.Another example is the UK where handshakes are considered courteous, and in France kissing on both cheeks is a sign of good manners, etc. Some people from particular backgrounds may speak in a way that appears harsh or blunt.An individual who has been abused in the past may be very antagonistic to any touch, even a handshake.Some people may have been brought up in an environment where swearing is commonplace and using that language in day-to-day conversation. You may not even know it may be unacceptable for others.An adult raised in an atmosphere where issues haven’t been addressed may find it hard to open up about their desires and feelings.As you can see, different people interact in different manners, which is why collecting as much information as possible about their communication needs, wishes and desires is important.3.2 Identify barriers to effective communication?Physical barriers: this is due to inadequate or faulty communication equipment, background noise, poor lighting, very hot or even too cold climates.Attitudes: emotions such as anger or sadness can stifle objectivity. Having a personal motive or “needing to be right no matter what” can also make communications less than successful. This is also called “Emotional Noise”Language: this may seem an obvious one, yet even people who speak the same language may find it difficult to understand each other if they come from different generations or from different regions of the same country.Barriers to physiology: ill health, poor eyesight or trouble hearing, and pain.Problems with Organization Design: businesses or entities may have undefined organizational structures that may make communication difficult. Bad information systems are also to blame for faulty communications, and also the individuals involved lack supervision or training.Cultural noise: Often people make superficial judgments based on their cultural background about others.Lack of Public Experience: Using examples or stories to illustrate a topic being discussed is a great idea. Furthermore, if the speaker and the audience are unable to respond to these examples as they do not have the same expertise or have not experienced the same experiences then this method will be ineffectual.Ambiguity and Abstractions Overuse: leaving things half-hearted, using too many generalizations, proverbs, or sayings, all can lead to messages that are not straightforward and that can be misinterpreted.Information Overload: a lot of data needs time to be processed and too many specifics will confuse and distract the audience from the important topics.Hypotheses and Jumping to Conclusions: This can make someone decide on something before paying attention to all the facts.3.5 Explain how to use communication skills to manage complex, sensitive, abusive or challenging situation and behaviours? We can use communication skills to help control complicated, delicate, abusive or challenging situations and practices. In essence, it can often be better to discuss difficult situations than to circumvent them and to permit them to grow out of control.If the challenging dialogue is intended then you will generally have time to collect all the information that applies to it and ensure that all the facts are correct. You will also have time to assess this information and draw general conclusions from it, but during the discussion you should be prepared to face additional information that may change your mind.You should really display compassion and understanding but remain assertive, and with consistency and assurance, express what you need. You will explain this to the client in cases where you may need additional information before making up your mind.Negotiations might indeed be necessary to reach a compromise towards a resolution.3.3 Demonstrate ways to overcome barriers to communication3.4 Demonstrate how to use strategies that can be used to clarify misunderstandings3.5 Explain how to use communication skills to manage, complex, sensitive, or abusive or challenging situations or behavioursMost people want to avoid conflicts and circumstances that are potentially unpleasant-this is hu It’s often easier for people to stop sharing something they think is going to be controversial or unpleasant, putting off the conversation and making the situation fester. man nature. Through following some simple guidelines and making use of some well-tuned communication skills, communicating is simpler in difficult situations.There are two kinds of conversations, planned and unplanned conversationsPlanned ConversationsWhen the subject has been given consideration, scheduled discussions arise as the time, location and other conditions have been arranged or are chosen for a reason. Planned challenging conversations could include asking for a pay-rise from an employer, or perhaps telling your parents that you are leaving home to live elsewhere. Though these situations are difficult to control by their nature, and as long as time has been taken to prepare and properly think about how others can react, they can often end up being easier than imagined.Unplanned conversationsUnplanned, difficult conversations take place on the spur of the moment; these are often fueled by frustration that can escalate to violence, in extreme cases.Sometimes we feel a surge of emotion after an unplanned, difficult conversation–remorse or embarrassment if things didn’t go too well or possibly a boost to self-esteem and self-confidence if they did. It is prudent to reflect upon and learn from our experiences after such interactions trying to find positive ways and ways to improve unplanned difficult conversations in the future.3.6 Explain how to access extra support or services to enable individuals to communicate effectively?A care plan is one of the most important sources for determining the communication analysis of a person, which defines the method of communication of the individual and what support is needed to create effective communication by the individual.Extra support includes:-ManagersSenior Care Workers or Former CarersSocial WorkersOccupational TherapistsGeneral PractitionersSpeech and Language TherapistsNursesDementia SpecialistsFamily and Friends3.7 Explain the purposes and principles of independent advocacy? The purpose of independent advocacy is to:- Assist and encourage people to speak / speak for themselves.- Make sure a person’s voice is listened to and heard.- Assist people in achieving their goals and/or receiving the resources they need.- Provide the knowledge individuals will need to make sure they can make educated choices and decisions.- Give the people control over their lives and situations.- Secure and protect their rights, their facilities and their interests.3.8 Explain when to involve an advocate and how to access advocacy services? You might want to have an advocate with you or to speak on your behalf in the following situations: – During assessments such as hospital discharge or needs assessments -While preparing or updating your care and support-If there are improvements to your services- If there is an inquiry into possible abuse- When you are making a complaintYour local council should be in a position to provide advocacy services in your area. Additionally, you might want to contact an agency that meets your specific needs.OPAAL is a national organization which promotes independent advocacy services for the elderly. The local Healthwatch will assist you with advocacy issues, or put you in touch with local services. And the charity Mind for mental health can get you in touch with local advocacy programs.4.1 Explain the meaning of the term confidentiality? Confidentiality means not sharing people’s information without their knowledge or permission. You will protect confidentiality by making sure that unauthorized individuals cannot access written and electronic information.4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concern?It can be difficult to breach secrecy and whistle blowing for the public interest or for the person that we support. It is usually associated with sensitive issues such as violence, harassment and discrimination. Therefore, when such concerns arise procedures and policies must be followed at all times. The staff member needs to be aware that employees are covered by the Public Interest Disclosure Act (PIDA)1998 while making reports in the public interest.Social-care workers need to feel supported and protected by their employers when raising service-related issues or individual health and safety that they support. This is an important role for service and line managers, as it makes all the people involved in the service feel safe and worthy. Service and line manager are responsible for ensuring that staff have the necessary training or understanding to protect individuals at risk of abuse or neglect.