Define the problem This article examines health care professionals who experience trauma at work due to experiencing, witnessing or causing the safety-related incidents in which had caused them to become a second victim. Health care professionals who are the second victims of the safety incident, experience post-traumatic stress disorders at work such as, guilt, remorse, flashback, stress, and depression. This research looks for ways to help health care professionals cope with the incident and explore alternative solutions such as emotional support programs to help them recover and overcome their issues. As a health care administrator, it is important to understand the challenges and emotional distress that health care providers face in their line of work that may affect their wellbeing. Understanding the work environment allows the health care administrator to come up with a better solution to care for health care providers and to provide early emotional intervention programs to support and improve their wellbeing.Identify the purpose.The main objective of this particular study was to identify and analyze the traumatic experiences related to patient safety amongst the healthcare professionals. This study was utilized to identify those with a multitude of difficulties as to ascertain the various different circumstances of all of the occurrences as well as any symptoms of those that became the victims of the experiences. Then to provide the support that those individuals may need. This ensured that there can be a qualitative research on the issues amongst all the medical professionals that were employed in Korea (Lee, Pyo, Jang, Choi, & Ock 2019). This was to ensure all got the correct support they need as well as being able to look at the impact it had on the second victims of the incidences so as to put measures in so that these incidences can be reduced and therefore traumatic experiences can also be minimalized. This means that a full analysis can be undertaken from medical professional point of views which as a consequence can mean a more precise and accurate response can be ascertained so that second victims and staff are able to deal with incidences more effectively whilst providing support and reducing reoccurrence.The reasoning for this study is patient safety incidents occur on a regular basis and have been proven to be detrimental to both staff and patients that are involved in these occurrences. Medical professionals that have become involved in this process are found to have emotional and mental health distress based from the occurrence like feeling guilty or being angry. As a result, this can restrict in the care that they provide for the patients. They may also feel like they have to move out of the care industry which can also impact on the healthcare sector and providing quality care for individuals. The author of this research was looking to address and ascertain what problems occur from this safety incidents so that a qualitative study can show the impact to the second victims of the accidents. This is done so that a clear and full comprehension of the impact of the issues can be found and then addressed in the manner that is necessary like ensuring that the second victims have the precise and correct support required to keep them in the healthcare sector and minimalize the incidents from reoccurring.What are the study variables?This study was set into place to help second victims in Eastern Korea. Health care staff who experienced a deeply distressing experience due to patient safety accidents can be considered second victims. They may also suffer from various conditions. Examples of independent variables include, lengthy, thought out interviews with health care professionals who have experienced safety issues with patients. These interviews were conducted with open coding. Interviewing health care professionals, specifically a group of sixteen, helped define the audience in question.Dependent variables are the effects that the interviews using open coding had. Open coding allowed for the health care professional victims to be categorized into seven categories these included victim reactions and the reactions of their loved ones, effects of outside trauma, how the individual initially responded to the accident, communication of the incident, how the health care facility deals with medical accidents, response mechanisms of those involved, and long term effects of the accident. After being categorized the victims reactions were then further broken down into five more categories. These include confusion stage, the disturbed stage, the coping stage, the regulating stage, and the acclimating stage.The interviews of these second victims as well as the categorization of their trauma allows us to have a better understanding of the individual and implement a process to form a specialized second victims support group program for those in Korea.Identify the research question and/or hypothesis.The initial research hypothesis may be: Patient safety incidents (PSIs) can cause physical and mental damage to patients and their caregivers. Research explains that patients and caregivers aren’t the only ones who may become affected, and also that when people are suffering from a PSI it is important that they try to stay in a positive environment. They will tend to have emotional triggers, and those that are victims of PSIs may have negative responses from certain things. In the study, it was important to focus on individual responses. Specifically, taking things like cultural background, strategies, and policies into consideration, as to why one may have had an PSI to begin with. The hypothesis was accepted because it provided insight, and what to expect after someone goes through a PSI. There are 5 different stages of the victim response process which include the entanglement stage, agitating stage, straggling stage, managing stage, and the indurating stage. Being overwhelmed by the PSI that had just taken place, what emotions were brought upon after it took place, learning how to overcome the indicent, overcoming the incident, and being content that the experience will always be there, but after overcoming it, it has less negative effects on a persons day to day life. Having these 5 steps, has given the healthcare community something to go by. It has provided a chance for victims to get back to who they were before the incident happened.Research Methodology, Design, and AnalysesThe research is a qualitative study that works with non-numerical data in hopes to understand the meanings of such data when it comes to social life that targets patient safety studies. When making the decision to do patient safety as a study the population that has been chosen was a physician, three nurses and one nurse with a counseling degree. The participants that agreed to do the study had experienced PSI and the there was Convenience sampling. One of the reasons for being difficulty recruiting participants in Korea is because individuals in health care that has experienced PSI do not openly discuss their experiences. Before the end of the study there were 16 participants in the study and the study lasted from July 2017 to March 2018. Also, when chosen participants the theoretical sampling was used as well. Data was collected by having interviews with the participants. The interviews were semi-structured, and all was focused on the PSI that all participants had experienced. The interviews were conducted before the experiences of PSI and after the data had been collected. The statistical analysis that was used for this study was the Strauss and Corbin’s grounded theory which allowed the researchers to receive information from the participants comprehensive understanding and response experiences after experiences. FindingsThere were many findings between the two groups that was assembled, some individuals showed sympathy, where the other group showed anger, publicly criticized the participants. The first set of participants were research questions which assisted the researchers in forming an hypotheses. Once being able to recruit the second set of participants is when there were hypotheses with answers and more direct solid solutions.ConclusionThe recommendations within the qualitative research specializes within the field of the healthcare and also the patient safety research. It also helps provide a comprehensive understanding within the information that was used in a qualitative research method. There are five stages if findings that was used in this study such as the victim response process, and can also be used to help design a support program with the second victim in Korea. This type of research can also be utilized with a basis in the development and also the implementation within the effect evaluation tool with the second victim support programs. The findings in this research is used for both consumers and health care proffessionals. As a health care administrator we can use this information from the article to make sure that patient safety is used in the organization to make sure that every patient feels safe coming into our practice. If a patient doesn’t feel safe they need to feel comfortable to tell the organization that something needs to change to make them feel safer.
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