Dialogue involves effective communication Sometimes what we say is not always what

Dialogue involves effective communication. Sometimes what we say is not always what we meant to convey. It is during those times that the words we say can be misconstrued, misunderstood, or assumed you meant one thing or another. Intellectually, we all have an idea of what effective communication consists of; however, humanly we can err. Some of these errors will cause one to have thoughts and emotional assumptions that are displayed through certain mannerism shown when communicating. Many problems arise during conflicts in the workplace. For example, a power struggle among leaders ( managers, supervisors, project managers, and also CEOs), having a vision and mission that is clear, but for some unforeseen reason in a split second their vision can be perceived as egotistical and/or self- serving. Communication is very vital when processing the mental distribution of thoughts, ideas, and creativity. Without communication, we will be stagnated and unable to consider others’ visions, missions or the purpose for their actions.In my current position, it is critically important to practice respectful, attentive listening. Daily listening will help the customer feel important, well attended and thus any problems can be solved. For instance, if the listener suffers at any point, then the call is lost, because of non-effective communication or listening practices. As the author stated, “We clearly need ways of improving our thought processes, especially in groups where finding a solution depends on people first reaching a common formulation of the problem” (Shein, n.d.). “Dialogue, a discipline for collective learning and inquiry, can provide a means for developing such a shared understanding. Proponents of dialogue claim it can help groups reach higher levels of consciousness, and thus to become more creative and effective. The uninitiated, however, may view dialogue as just one more oversold communication technology (Shein, n.d.).”One must incorporate effective listening skills without interference or interruption from your own thoughts in order that the speaker will not have to be forced to be heard. You must learn how to be mindful of others’ thoughts and opinions in the workplace as this is vitally important. If communication is estranged, then it is building a confrontational atmosphere in the workplace. How can we address the bi-monthly hub meetings to address any issues or concerns? By being considerate, allowing the thought processing of ideas to have collaborated, and finding the medium of teamwork in the workplace.Personally, I have too many episodes to address when communication has failed in the workplace. One episode that I will mention is when I was working in a group home with four individuals who had intellectual challenges. I received an order from a nurse about a client in a home who was just diagnosed with shingles. None of the staff was made aware of this patient’s condition immediately; however, it was noted in the client’s chart and specified how to help aide in the remedy of pain management. Additional information regarding the triggers and the onset signs and symptoms were not provided. If I had not looked thoroughly through the client’s individual chart, I would not have been able to notify my team of these because our home manager failed to inform us. The client was oftentimes was stripped of clothing because the pain was so unbearable and affected his mental state to the point, he could not communicate effectively of how he was feeling day by day. I observed his unusual patterns and was curious about his inconsistent behavior and wanted to find out what was really going on with him. I investigated his chart and found out what to do. I found the FYI, medical treatment, and management care needed for the client. The problem was when I discovered the information that was needed, I had to notify my manager that the nurse had not given us a clear understanding about how shingles may affect a client or anyone else for that matter. This issue took several conversations to resolve, but by the time we were scheduled to have our monthly meeting things were resolved. The home manager mentioned the issue during our monthly meeting, and I felt a sense of accomplishment in being able to achieve guidance on how to provide better-managed care for the client. It made me feel good to listen to my instincts and take the intuitive in getting a better understanding of the client. I am glad I listened to my first mind to investigate and take note and informed my teammates of the client’s condition.The goal for myself is to become a better effective listener without bias thoughts and assumptions of others, and not interrupt others before they can complete their sentences. I recognize that I am an overthinker. Sometimes I can finish others’ thoughts or ideas before they can finish it, especially if we are connected and have positive vibes in encouraging communication that empowers one another.

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