Group interaction Three or more people share ideas or information to reach

Group interaction Three or more people share ideas or information to reach a conclusion. Its beneficial if people communicate in an organized manner and everyone participates. It can help people build confidence and help people feel supported. However if people are nervous or shy they may not contribute meaning their input has been missed and sometimes the information discussed may make people feel uncomfortable due to its personal extent.Example (interaction one) The educational needs coordinator in the group explains who everyone is, starting with herself and then the other professionals in the room. This sharing of information allows the group to have a sense of organisation and order, now that everyone knows each other and their roles they are more likely to participate in an effective way which allows the group to provide the best additional support for the child Formal communication . Its done with deliberate effort in order to allow information to be exchanged without any delay. Formal interaction is easily understood and does not cause any delay like other forms such as informal may. It creates a sense of respect between people but may be adjusted depending on who is being spoken to on one to one EXAMPLE (interaction one) A child needs additional support in education so a member of the local authority is carrying out an assessment, he asks the nursery nurse “is sam capable of personal hygiene tasks?” the use of formal communication has allowed the nurse to easily understand all the information that the coordinator needs, so she can answer the question efficiently, ensuring that the right course of action is taken Group example (interaction one) the educational needs coordinator greets the group by saying hi everyone. Welcome to the group. This formal welcome allows everyone to feel respected and valued, which then creates a relationship between the group, allowing them to work well together in an organised manner. Informal communication Any interaction that is conveyed in a relaxed way without effort or structure, it can be portrayed through speech, body language or written. It’s usually used between people that know each other well like family and friends. In some health and social care settings formal communication can be too intimidating ( for example talking to young children) so in order to make people feel comfortable and relaxed an informal interaction is best Group example ( interaction one) Once all the professionals are introduced the parent replies with a “Hi everyone” now that the parent has a sense of familiarity with the group she now feels more relaxed and comfortable around them, this maximizes the possibility of the parent being more open and forthcoming with the group.One to one example ( interaction 2) A teaching assistant rings a parent to inform him of an incident regarding his son that took place during a PE lesson. The TA says hi its miss collier here, she then goes on to say there’s nothing to worry about. This slightly informal approach was used to not unnecessarily alarm the parent about his sons wellbeing . this was beneficial because it kept the parent calm while she explained what happened to his son. Professional and ppl using service Most health and social care professionals use formal communication when talking to people using a service but their approach may differ depending on their service. The professional needs to be versed in all types of communication when interacting with users because they may be nervous, vulnerable or shy so in order to obtain the information needed they may need to use an empathetic and caring approach Group example interaction one The coordinator says to the group “does anyone have any questions” he’s started with a formal approach inorder to establish the respect the parents need in order to feel supported. His aim to clarify any questions the parents may have about the process regarding their sons additional support Multi professionalWhen professionals talk to other people in different areas of work they are more likely to use formal language if they are unfamiliar to them. This is because it reduces misunderstandings and creates a sense of respect, this ensures the best decisions are made without any error. Between colleges

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