Osub Khayre 39910 Teacher: AOK Unit 1 – Developing Effective Communication in Health and Social Care DEADLINE DATE: 28 OCT INTRO : Throughout this assignment I will be in detail explaining the factors that influence communication and interpersonal interaction in health and social care environments. Part 1 P3 There are many factors that influence communication and interpersonal interaction in different Health and Social Care environments. Environmental is the surroundings contributed into the atmosphere in this case I chose noise. So, the two will either make it easier or harder to communicate. The positive outcome of the environmental factor of noise is that if the environment is calm and quiet it makes the person more comfortable and relaxed which leads the communication to be successful as there were no interruptions or disturbing amount of noise. However, the negative outcome of noise poured in the atmosphere is that it can be too loud. Consequently, it will make it more difficult to communicate. spacing the second positive outcome on spacing is that the closer they are the clearer and louder they can be heard. The second factor that has a massive impact on communication is the language barrier needed to interact, this means that different communication needs and preferences must be carried out. In a health and social care setting the provider will need to be skilled in different level of languages to provide for the service users need. The positive outcome of the barriers to communication is if another service user who speaks the same language and can help you communicate and successfully understand information through translation. The negative aspects of the barriers to communication is that if you don’t know the language needed to interact to one another you will struggle to communicate with them as you will need support from a translator. The third factor that influences communication is behaviour. As behaviour either expresses a good sense of interaction or a bad one due aggressive or understanding. The positive factor of behaviour is if you are calm and settled you will be very easy to communicate with as you will portray yourself as approachable and kind. On the other hand, if you have a bad attitude and you are disrespectfully loud it will be very hard to communicate with others as you will show a sense of aggression which will lead to the person you want to interact with to not to listen and walk away Another factor that influences communication is self-esteem. Self-esteem has a heavy influence on communication because in order to communicate to others you need to have self-respect and build a strong sense of confidence too. Having good self-esteem makes you more approachable based on your respected status, which makes your communication more effective. However if you have a negative self-esteem you will be judged as well as being less approachable due to you giving off bad energy which makes the person you want to interact with you not really wanting to communicate this makes the communication less effective Part 2 P4 Many different strategies are used to overcome communication barriers in the health and social care setting, through effective communication and interpersonal interaction. The importance of having Staff training is very useful as it is needed in hospitals or local health care practises. For example, patients who don’t really understand the information or advice coming from the health care advisor which can be a nurse, doctor or therapist etc. The advisors use their staff training and request the patient to be accompanied by a family member or friend during an appointment. So, the patient can feel sense of comfort and understanding. The barrier of communication this use of staff training is overcoming is Jargon. Jargon is a use of technical language that is understood by people in an industry or area of work. In this case Health and social care advisors often use jargon to effectively communicate with each other. Also using preferred method is a strategy used to overcome communication barriers in the health and social care setting. An example of this is, an adult care home targeted for the less capable may use a variety of different methods to interact with each of the residents based on their preferences. Even though the reason for the alternate method is the same. The barrier of communication of preferred method is overcoming in this case is sensory impairment. Sensory impairment in this case of elderly is when their senses are no longer stable or fully functioning to how It was when they were younger in age.