Historical background of the site The Westlands health Centre, which has been operational for more than forty four years to date, It is located the at the far end of Pio Gama Pinto Road in Westlands. The facility falls under the rule of the Nairobi City Council, who takes charge of managing and supervising the facilities processes, development and investments. Opened on 20th June 1974, Westland Health Centre serves as the first and only health clinic in the Westlands that has free services provided for the public, and as such is of strong interest to the government’s mission of promoting nation-wide wellness for the citizens of Kenya. Hon. Dr. Njoroge Mungai is the founder whp commenced the operations, also oversaw the initiation of public health services and led the group of doctors and staff in the beginning. Being under the direct administration of a government body, the Westlands Health Center is mainly financed by methods for public assets. Moreover, various NGOs, private associations and aid initiatives (for example, US AID) contribute accounts, equipments and contract administrations to the wellbeing focus on subsidized rates, enabling the inside to offer a more elevated amount of service that would have generally been conceivable.During the recent past, the offices extent of activities has been growing to take into account services to be given to a more prominent number of walk-in patients. Up until 2016, records show that the biggest extent of patients were from Westlands, Uthiru and Kangemi. Notwithstanding, that pattern is changing with most of current patients starting from Waiyaki Way and Parklands as well as Kinoo.The current range of services provided has also been expanded to include infant immunization, developmental growth evaluations, nutritional counseling, laboratory testing, prenatal care, prevention of pregnancy transmissions, voluntary counseling and testing, family planning, maternity clinic and HIV and TB specialist units. At inception, the clinic was mainly providing first aid and midwifery services as opposed to the broad range of services mentioned above. FeelingsInitial ImpressionMy initial impression to go to the facility was all mixed up. I was scared, nervous and unsure what I was going to do there. Never having visited the site before, I had no idea what to expect. Likewise, I was not completely aware of how to identify what I was meant to do at the facility. For example, upon arriving to the centre this semester that I came to realize that it was under the Nairobi City Council. Upon arriving at 8:00am, we found the center beginning to top off with patients. Uninformed of where to go or who to converse with, we wound up wandering through the office on our first, though it was an informal tour. Before long, we met with the facilitator-in-charge, who clarified the obligations and duties of the various divisions we could work in over the semester. I remember thinking that the place was unsystematic and overwhelming with so many patients in the beginning of the day, although the realization that many of the patients had showed up much before opening hours. As such, the doctors and staff began attending to the patients, we noticed special care was being given to due process and skills all patients were cured with the same level of care and courtesy. Despite being cautious at first of the institutions reliability, it did not take me very long to understand how things worked and how the systems in place was functioning, and all this made me realize how much I appreciated the medical staff and staff personnel. PharmacyMy rotation started at the pharmacy on site. Originally, when I passed by the pharmacy I had thought the space was too small and that it was going to be crowded. Nevertheless, I was really impressed by the systems in place and how efficient it was.my first task was the counting and repacking painkiller tablets into smaller bags that were easier to dispense. We were taught how to do it and to not use our hands to touch any medicines and also what to write on every sachet depending on the type of medication. We divided the work between the students allocated to this section. Some of us wrote instructions on the packets, while others counted and packed the individual pills. By our second day we had gotten the hang of it and completed the tasks faster.Outpatient DeskThis is the first thing that you see as you enter the center, first point interaction with new patients, where they give their details and go through triage. This is where we measure their blood pressure, height weight and calculate their BMI’s. Since the method for receiving treatment starts at this point, I realized Iimportant this was as any wrong information could lead to wrong disgnosis. I did it with utmost professionalism and compassion. I remember how scared I was to be there at first,and this was because they left it fully on us to do it. since the consequences of misreading a patients reading were not lost on me. However, by my second day, I began to feel more confident using the equipment. I then came up with the division of work and started working more rapidly and this helped developed a system that allowed us to process patients as efficiently as possible. We also learned personally on how to solve problems first hand, for example, on one incident we measured the blood pressure but the blood pressure meter gave us an error reading 4 times and so I decided to try a different machine but I still got the error and so I consulted a nurse and she asked me to use the manual machine and with a good background on how to do so I did and realized the man had a very high blood pressure reading so I rushed him to the doctor in charge and he was given the right treatment.LaboratoryThe third division I got to work in was the Laboratory. This laboratory, while equivalent in size to the pharmacy store, had three times the number of staff and was part into subsections. My first duty was helping a lab expert fill out these forms they had from different hotels for foot=d handlers certificate. Second day i assisted a lab technician as he tested stool and urine samples for infections and viruses. It was now that I understood the power of consideration with which staff at the health Center worked with. For instance, we were given sterile garments and gloves to work with and needed to work one-on-one with a certified specialist or manager. The work ethics and genuine hard working attitude in the office inspired me as I had at first anticipated that things should be increasingly careless inside an administration foundation. I likewise came to understand that I was significantly less nauseous when it came to managing things, for example, fecal issue or blood tests that I expected -which was the reason I had the option to begin working in the example testing sub-division from the earliest starting point of my rotation. Moreover, we were allocated with different record keeping and regulatory errands inside a similar division. During my second week, I was approached to refresh a record book from a heap of recently prepared individual records, which demonstrated much surprisingly remunerating since, by functioning as a gathering we figured out how to finish the whole assignment just as discover records that required re-handling in a little more than three hours. By working in a group, I would state that the work in this division gave me the most abnormal amount of fulfillment since I could straightforwardly gage the effect my work was having on customers and patients.
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