1.What benefits do you think clarifying the levels of palliative care service provisions might have an organisation ? The benefits are ꓽ -The staff will be able to understand that in which level of care they bare providing.-The patient and family will feel more comfortable and understanding of what care the receiving-The staff will be able to assess the patient needs and if necessary they can refer the patient to next level. 2. What is your understanding of the key points of communication when engaging in sensitive and emotional conversations with persons families and staffs? The communication should be honest about their diagnosis and prognosis .It should be an appropriate environment and use simple language. To allow adequate time to complete conversations before start the conversations we should decide how much they want to know in one conversation.3.Who do these key principle of the communication apply to in your team and why? The assigned nurse for the patient will be the one who mostly communicating with patient and family. In certain critical situation the G.P also will be there when disclosing the bad news. And these are the people who have more understanding about patient and family.4.What significance do you see in creating a learning environment in the workplace and why? Work-based learning is important that engages with colleagues as team members with existing knowledge and skills. Work-based learning provides space to critically review work practice. It is the interface between the service provider, the person and their family and where the greatest impact of care felt on the well being of all.5.How could you see yourself applying the CIP principles as a facilitator and a colleague in your on work place/organisation? -Introduce group discussions to achieve a new target -Include every one in the team regardless of position and hierarchy. -Allow everybody to talk about their ideas. -Ready to welcome all new and valuable ideas to achieve the target. -Ready to make changes in the current work atmosphere if necessary.6.Does it matter whether or not we create person-centred cultures in workplace and why? Person-centred cultures are very important and it is based on treating people as individuals, respecting their rights as persons, building mutual trust and understanding and developing therapeutic relationships.