There are a myriad of tests available to measure EQ by BarOn

There are a myriad of tests available to measure EQ by Bar-On (1997); Goleman and Rhee (1999); Mayer, Salovey, and Caruso (2002); Wong and Law (2002); Petrides and Furnham (2003); and Tett, Fox, and Wang (2005); EIA (Emotional Intelligence Appraisal); EIP (Emotional Intelligence Profile); and the IEI (Index of Emotional Intelligence). It was found that both ability and trait models related caring behaviours in nurses to EI (Adams and Iseler, 2014; Araque, 2015; Dafeeah et al., 2015; Ezzatabadi et al., 2012; Kaur et al., 2013, 2015; Rego et al., 2010; Sommaruga et al., 2017). The methodology to assess care also varied including physical/general care (Adams and Iseler, 2014; Kaur et al., 2013, 2015), emotional care (Araque, 2015; Dafeeah et al., 2015), and both aspects (Ezzatabadi et al., 2012; Rego et al., 2010; Sommaruga et al., 2017).The papers by Araque (2015), and Rego et al. (2010), provided a more comprehensive view on EI roles. Four studies suggested a relationship between physician trait EI and caring (Bamberger et al., 2016; Dafeeah et al., 2015; Dugan et al., 2014; Sommaruga et al., 2017). Self-report of EI in two studies (Dafeeah et al., 2015; Sommaruga et al., 2017) while two studies linked patient care to the physician’s EQ (Bamberger et al., 2016; Dugan et al., 2014). Ezzatabadi et al. (2012) suggests that job satisfaction of nurses was influential in EI and it playing a mediating role between EI and quality of care. Other potential factors for future investigation include psychological ownership (Kaur et al., 2013), trust of patients (Weng, 2008), and patient-doctor relationship (Weng et al., 2011b), all positively related to EI and affecting behaviour. The available evidence suggests that there is a relationship between both ability and trait EI and caring in nurses. Furthermore, health services sometimes consider implementing training programmes focused on developing EI skills, as there is evidence they can be increased via interventions (Nelis et al., 2009; Nooryan et al., 2011; Pool and Qualter, 2012). Thus resulting in beneficial outcomes for both nurses and patients. There is quite some evidence that emotion management can help improve healthcare delivery and experience but there is little focus on healthcare-specific data or models of measuring emotional intelligence. Most complaints about doctors relate to poor communication and not their clinical competence. Hence improving communication in health care is an area of interest in both policy and practice targets. An emphasis on the insights into our own and others’ emotions as described by models of EI; it may offer an explanation as to why some practitioners are better at delivering patient centred care than others.Being able to assess and analyse the patient’s emotional needs can have a positive affect pain relieving and improve the accuracy of history taking and diagnosis. If clinicians are able to understand patients’ emotional reactions to prescribed treatments or lifestyle advice they can understand what treatment would be more acceptable to them. Being able to read and manage emotions is an important skill for any health professional and can also enhance patient-centred care, improve the professional-patient relationship, and increase patient satisfaction.

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