Our systems in place are all based on providing person-centred care. Support plans are implemented with the individual’s consent and it is my responsibility that senior staff has involved the individual throughout the implementation of any support plan. When I do my care plan audits, I like to not look at the person’s picture on the front and just from reading the first page, I know whose support plan it is. We promote independence in our service and encourage, support the individual’s to carry out activities of their choice. Risk assessments are put in place when needed to access the risks involved. Our tenants are given choice and treated with dignity and respect at all times. The only negative thing I could say that I have picked up from observations and spot checks are that some staff may take it for granted that the individual wants the same breakfast everyday or the same drink and make assumptions. This has been addressed in staff meetings about the importance of giving choice and not making assumptions. Staff is encouraged to promote self-care and not take away any bodies independence. Promoting independence monitoring forms were implemented to achieve a goal which the tenant wished to achieve for themselves. The way we practice in the service has an affect on the individual, whether it be through going to support them to early or turning up late to the call, this then can have a knock on effect of them getting agitated, stressed etc. This is why I always show the respect to the individual, if for any valid reason call times change etc I will go to see the individual and explain the situation. This then gives them the respect they deserve and feel valued. Induction training covering the care standards and mandatory training are all delivered at head office and the Fremantle a value, policies & procedures are all about equality, human rights, safeguarding people from any harm or abuse and promotes the six principles, promoting cultural preferences and respecting each individual.As a deputy manager I act as a role model to others and it is important for staff to respect me and see that I follow the same work ethics and take my responsibilities seriously. All tenants we care for in the service know that they can come to me at anytime and I listen to them and try and support them anyway possible. I like to have a positive culture in the service and value tenants and staff opinions and appreciate feedback always. Monthly quality reviews, writing outcomes, questionnaires, feedback all support me to ensure our systems in place are working effectively.Our big challenge is the lack of information shared between other health professionals, such as occupational therapists, district nurses and GP’s. If we are not aware of visits to the individual and concerns regarding equipment or any other health or physical needs then we cannot keep our staff updated or the support plan updated with paperwork such as risk assessments, to ensure compliance. Partnership working is the key to more positive outcomes and a more person-centred approach.
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